Returns & Refund Policy

APPROVED RETURNS:

Due to the nature of our business and the materials shipped, we can only issue store credit for approved returns.

Once your return is received and inspected, we will notify you of the approval or rejection of your store credit. If approved, the store credit will be processed, and will be automatically applied to your online account.

Fees, Shipping & Handling

  • We apply a restocking fee of at least 15% to all returns.
  • Plum Crazy Dezigns will deduct the applicable shipping and handling charges from your return.
  • All approved returns will be shipped via UPS using a return authorization label.
  • Please allow 3-6 business days for Plum Crazy Dezigns to process your return once it is received.

Damages and issues for Tangible Products

Please inspect your order upon receipt and contact us immediately if the item is defective, you have a missing item or if you receive the wrong item, so that we can evaluate the issue and make it right.

We have a 3 day policy, which means you have 3 days from the date of receipt to open a claim with us. After that, we are no longer liable for any damaged items/replacements.

APPROVED RETURNS:

Once your return is received and inspected, we will notify you of the approval or rejection of your store credit. If approved, the store credit will be processed, and will be automatically applied to your online account. 

No refunds will be given unless we have talked about an issue and have come to an agreement. 

CLOTHING:

All clothing items are considered Final Sale and are not eligible for returns, exchanges, or refunds. Please carefully review your selection before completing your purchase. We encourage you to check size charts, product descriptions, and measurements before making a final decision.

Shipping issue on an order:

  • Plum Crazy Dezigns does not guarantee and is not responsible when UPS fails to deliver orders as promised.
  • Plum Crazy Dezigns does not guarantee and is not responsible for damaged orders as a result of the negligence of UPS.

All products listed are considered final sale and are not eligible for return or exchange or refund unless they are damaged when received.

  • Clothing
  • Custom products
  • Digital Designs
  • Mugs
  • Rhinestone Pattern Designs
  • International Orders

Digital Designs

All transactions for purchase of intangible products, PNG downloads and online content are made through payment gateways that use SSL encryption. These payment gateways are safe and secure for using all types of credit cards and debit cards and your details are not stored during this process. 

Since your purchase is a digital product, it is deemed “used” after purchasing and all purchases made on Plum Crazy Dezigns are non-refundable or exchangeable.